Cherokee Nation Entertainment's focus these past few weeks has been centered around COVID-19 and the impact not only on our guests but our employees. We continue to keep a positive outlook as we move through the next few weeks knowing that each of us will emerge stronger. When it is determined that it is safe to reopen our doors, we will be ready to provide the best in entertainment to our surrounding communities, and a fun and safe place for our employees to return to work.
We are committed to ensuring your loyalty and patronage is rewarded once we are able to welcome One Star Rewards members back to our facilities. With that in mind we have some important updates to share with you regarding One Star Rewards.
One Star Rewards Update
Promotions & Events: Our Promotions and Events that were suspended in light of the crisis have been canceled. We are watching the guidance provided by the CDC and local agencies to understand when these types of programs can resume.
Tier Status: Due to suspended operations, the tier earning window will not end on June 30, 2020. We will extend the earning window through December 31, 2020 and you will retain your current tier status.
One Star Rewards Tier Benefits: One Star Rewards benefits that include travel outside the state of Oklahoma have been temporarily suspended at this time.
Win/Loss Statement: If you are still needing to obtain your Win/Loss Statements for tax purposes, please email us at Corp.TaxAdmin@cn-bus.com
E-Game Vouchers: If you still need to redeem an e-games voucher from a previous trip, the validity date has been extended to 30 days from the reopening date. The ticket may only be cashed at the casino cage once our facilities reopen to the public.
Updates: Please be sure to download the One Star Rewards App or follow us on social media for updates. If you still have additional questions, please send us an email at firstname.lastname@example.org for Cherokee Casinos & email@example.com for Hard Rock Casino Tulsa.
From all of us at Hard Rock Hotel & Casino, Cherokee Casinos and One Star Rewards, please stay safe. We miss you and look forward to welcoming you back to your favorite casino!